Shipping policy

Thank you for shopping with StrideWell. Please read this policy carefully so you know what to expect. By placing an order, you acknowledge and agree to the terms below.

Order processing time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. During new-product launches, sales, and peak seasons, processing may take slightly longer. You will receive a confirmation email once your order ships.

Fulfillment & sourcing StrideWell works with a network of domestic and international fulfillment partners and warehouses to bring you quality products at fair prices. As a result, your item(s) may ship from different locations depending on availability. This is a normal part of how we operate and allows us to keep prices low.

Estimated delivery times For US orders, estimated total delivery is typically 5–11 business days after processing, though some items sourced from international warehouses may take up to 10–20 business days to arrive. Delivery times are estimates only and are not guaranteed. Actual delivery depends on the fulfillment location, the destination, the carrier, and factors outside our control.

Split shipments If your order contains multiple items, they may be shipped separately and arrive on different days, sometimes in separate packages with separate tracking numbers. If part of your order arrives before the rest, please allow additional time for the remaining item(s) before contacting us.

Shipping rates

  • Free standard shipping on US orders over $50.
  • Rates and any applicable sales tax are calculated and shown at checkout before payment.

Order tracking A tracking number is emailed to you once your order ships. Please allow 2–5 business days for tracking information to appear and begin updating after dispatch, as it can take time for carriers to scan and register a package. If your tracking has not updated, this does not necessarily mean your package is lost — it is often still in transit between carriers.

Customs, duties & import fees For any order shipped internationally or from an international warehouse, the recipient may be responsible for any customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in the item price or shipping cost and are the responsibility of the customer.

Shipping delays StrideWell is not responsible for delays caused by carriers, customs, incorrect or incomplete addresses, weather, natural events, high order volume, or other circumstances beyond our control. Estimated delivery times do not include such delays, and delays of this kind are not grounds for a refund.

Lost, delayed, or "delivered but not received" packages

  • If tracking shows no movement for 15+ business days, contact us at bansaleshaan123@gmail.com and we'll open an inquiry with the carrier.
  • If tracking shows your package as delivered but you have not received it, please check with household members and neighbors and confirm your address, then contact your local carrier. StrideWell is not responsible for packages marked delivered by the carrier or for theft after delivery, but we will do our best to assist.

Incorrect or incomplete addresses Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address or being unclaimed, any reshipment will be at the customer's expense.

Refused or unclaimed packages Packages refused at delivery or left unclaimed and returned to the fulfillment center may be subject to the terms of our Return & Refund Policy, including any applicable restocking fee and non-refundable shipping charges.

Questions For any shipping question, email us at bansaleshaan123@gmail.com with your order number and we'll be glad to help.