Refund policy
Our return policy is valid for 14 days from delivery. If more than 14 days have passed, we are unable to offer a refund or exchange.
To be eligible for a return, ALL of the following must be met:
- The return is requested within 14 days of the delivery date.
- You have received a written Return Authorization (RMA) from us before shipping anything back. Items returned without prior authorization will not be accepted or refunded.
- The item is unused, unworn, unwashed, and in its original packaging with all tags, inserts, and accessories included.
- You provide your order number and proof of purchase.
Non-returnable items — final sale, no exceptions: For health and hygiene reasons, the following cannot be returned or refunded once opened or removed from their sealed/original packaging: socks, compression garments, insoles, toe separators and correctors, foot sleeves, night splints, massagers, and any item worn on or in contact with the feet or skin. Sale, clearance, bundled, and promotional items are also final sale. (This section does not apply to items that arrive defective — see below.)
Restocking fee. Approved non-defective returns are subject to a 15% restocking fee, deducted from the refund amount.
Return shipping. Customers are responsible for all return shipping costs on non-defective returns, and original shipping charges are non-refundable. We recommend using a tracked service; we are not responsible for returns lost or damaged in transit.
Defective, damaged, or incorrect items. If your item arrives defective, damaged, or is not the item you ordered, email bansaleshaan123@gmail.com within 48 hours of delivery with your order number and clear photos. Once verified, we will provide a replacement or refund at no cost to you. This is the sole remedy for such items, in place of any return-shipping or restocking charges.
Refunds. Once an authorized return is received and inspected, we will email you the outcome. Approved refunds — less the 15% restocking fee and original shipping — are issued to the original payment method within 5–10 business days after inspection. We reserve the right to refuse any refund that does not meet the conditions above.
Exchanges. We do not offer direct exchanges. If eligible, return the item for a refund and place a new order.
Order changes & cancellations. Because orders are sent to fulfillment quickly, any change or cancellation request must be emailed to bansaleshaan123@gmail.com within 12 hours of placing the order. After that window, orders enter processing and cannot be modified or cancelled.
Please contact us first. If anything is wrong with your order, email bansaleshaan123@gmail.com before filing a dispute — we're committed to making it right, and most issues are resolved quickly.
Questions? Reach us at bansaleshaan123@gmail.com